27th March – 17:30-18:30
Valle Inclán room
Make the User Feel Safe and Secure With Trustful Design
First it was “software is eating the world” and then mobile apps ate the world too. Business models have changed and entire industries have fallen to the side. As these changes have occurred, users expect your software to be functional and while they get frustrated and annoyed with defects, what really turns them off is feeling unsecure in using your software. Will you steal their information? In this paper, Philip Lew discusses the importance of trust in designing the mobile interface to give users the sense of safety and security. Start with key elements that create trust and then learn how these elements can be translated into features and functions of your interface that make your users feel safe and secure and ultimately keep them coming back.
Philip Lew is the CEO at XBOSoft. XBOSoft’s software QA and software testing services help their clients deliver products to market faster and with higher quality; an ever-increasing challenge as software not only eats the world, but becomes more complex and prevalent on platforms we have yet to imagine. As a Corporate Executive, Development Manager, Product Manager and Software Engineer, Philip has managed teams to tackle broken processes, develop solutions to difficult problems, and coached others be leaders, managers and experts. He leverages his academic background in operations research, industrial engineering and computer science combined with hands on work experience with programming, predictive modeling and algorithm development to work with clients and colleagues around the world. He also speaks internationally on a broad range of technical and management issues that currently challenge the software engineering community. For his hobbies, he rides a bicycle, and travels the world to quest his thirst for exploration and learning