Peter Varhol

Kanda Software (USA)
Special Lecture 19 October – 12:45-13:30


What Aircrews Can Teach Testing Teams

United Flight 232 should have crashed with 296 lives lost. In contrast, Asiana Flight 214 should not have crashed at all. The critical difference between the two was the interactions of their respective aircrews. Aircrew resource management refers to how cockpit crew members work together to make flights as safe and efficient as possible. These principles have been applied to other professional fields, and should be a central practice of every testing and project team.

Teams require expertise in all aspects of software design, development, test, delivery, and operations. There can be no “command pilot” whose expertise over all aspects is greater than the combined expertise and experience of others. And while the leader of the team is the final authority, he or she must listen to and consider team members whose knowledge and experience can make the difference between success and failure.

This presentation discusses how aircrew resource management has evolved to focus on expertise, collaboration, and decision-making in the cockpit. It applies these lessons to testing and project teams, where complementary expertise is necessary to deliver high quality and working applications, updated continuously. It highlights the characteristics of successful aircrew teams and how those characteristics apply to building and delivering great software.

Peter Varhol is a well-known writer and speaker on software and technology topics, having authored dozens of articles and spoken at a number of industry conferences and webcasts. He has advanced degrees in computer science, applied mathematics, and psychology, and is Director of Practice Strategy at Kanda Software. His past roles include technology journalist, software product manager, software developer, and university professor.