Newsletter

Subscribe to our newsletter and receive updated information about the conference

registro
Organised by

sqs

Sponsored by

sqs

QA&TEST Twitter QA&TEST Flickr QA&TEST Blog QA&TEST Linked In QA&TEST RSS QA&TEST RSS

Programme

How to keep 1.2 million customers happy each day

Bob Harnisch    
ProRail - The Netherlands

Presentation abstract

Each day 1.2 Million passengers travel on the Dutch railways. Railway tracks are controlled by train traffic controllers using complex real-time systems. Any failure in one of the systems may cause thousands of passengers to be stranded in the stations and instantaneously the Railway Companies become breaking news in bad performance.
This presentation is a real life story about the origin of the Test Department. Technical challenges were how to test the complex system chains and the mix of networking components while there is no proper test facility available. The solution were a sophisticated Test Centre and a test strategy to fit the specific ProRail situation.
This presentation shows the difficulties in testing complex system landscapes, not only technical issues but also organizational. It illustrates the struggles with real life stories how to implement testing in an organization and how to convince management to invest in a costly test centre and to start a test department. |It shows what profile is needed for the test professionals and how to cope with the increasing demand for testing. And finally, how to keep knowledge within the test department.

Speakers information

Bob Harnisch has IT experience since 1981 as a department manager, test manager, project manager, quality manager, software architect and programmer in many different areas of industry and government like Aerospace, Airline, Defense, Process Control Industry and Logistics. He is working at ProRail (Dutch Railway company for rail infrastructure)) since 2004. He founded the Test Department and now is one of the senior test managers for that department. Bob was a co-speaker at the Eurostar testing conference (2013 Gothenburg) and the Dutch Testing Conference (2014 The Netherlands) on de WAU-testing model (test approach tailored to ProRail)



return back