Even though every new system rollout is, hopefully, accompanied by rigorous training and thorough documentation, it is obsolete by the next release or new hire. Most business-critical software (as opposed to desktop productivity tools like word processors and spreadsheets) exists in a constant state of change as the business adapts its technology to fluid competitive and customer demands.

Unfortunately, training classes usually can’t be justified for only one or two new features or new hires at a time, and pressure on delivery schedules doesn’t always allow for updating documentation and training materials. So, training becomes organic: Carla trains Darla, and by the time you get to Marla variances have crept in. It’s like the telephone game. The result, of course, is the very unpredictability that ends up distorting the test process.
But what if, instead of documenting the processes and training the users, we automated the processes that the users should follow? In other words, what if we trained the software, not the person?

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